Refund policy

Return & Refund Policy

Last updated: August 2026

Thank you for shopping with EverTrend. We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process as outlined below.

1. Returns Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unused, unworn, and in original condition
  • Include all original tags and packaging
  • Include proof of purchase or order confirmation

Items that do not meet these requirements may not be accepted.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: evertrend44@gmail.com

Please include:

  • Your order number
  • Name used for the purchase
  • Reason for return
  • Photos or videos (if the item is damaged, defective, or incorrect)

Once your return request is approved, we will provide instructions on where and how to send your item.

Return Address:

[INSERT RETURN ADDRESS]

Please do not send items back without contacting us first. Unauthorised returns may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was damaged
  • The wrong item was sent
  • The product arrived defective

We recommend using a tracked shipping service when returning items, as we are not responsible for items lost during return shipping.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your order at:

Email: evertrend44@gmail.com

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos/videos showing the problem

We will review your request and work to resolve the issue with a replacement, repair, or refund where appropriate.

5. Non-Returnable Items

Some products cannot be returned for hygiene, safety, or legal reasons, including:

  • Personal care and beauty products that have been opened or used
  • Customised or personalised products
  • Gift cards
  • Sale or clearance items
  • Perishable goods (such as food, flowers, or plants)
  • Products that have been used, damaged, or altered after delivery

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, colour, or size, please return your original item following our return process. Once your return has been approved, you can place a new order for the replacement item.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing your order.

We can only cancel orders before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow our standard return process.

8. UK & European Consumer Rights

If you are located in the UK or European Union, you may have additional consumer rights under applicable laws.

For customers in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.

To qualify for a cancellation return:

  • The item must be unused and in its original condition
  • The item must include original packaging
  • Proof of purchase must be provided

This does not affect your statutory rights regarding faulty, damaged, or misdescribed goods.

9. Refund Process

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved:

  • Your refund will be processed to your original payment method
  • Refunds are usually completed within 10 business days
  • Your bank or payment provider may require additional processing time

If you have not received your refund after 15 business days from approval, please contact us at:

Email: evertrend44@gmail.com

10. Contact Us

If you have any questions about returns, refunds, or your order, please contact:

EverTrend Customer Support
Email: evertrend44@gmail.com

We are committed to providing excellent customer service and ensuring a smooth shopping experience.