Shipping policy

Shipping Policy

Last Updated: August 2026

At EverTrend, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order with EverTrend, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are processed after payment confirmation.

Our standard processing time is:

Processing Time: 1–3 business days

During busy periods, promotions, holidays, or unexpected circumstances, processing times may take slightly longer.

Orders are not processed or shipped on weekends or UK public holidays.

Once your order has been dispatched, you will receive a confirmation email containing your shipping information and tracking details (where available).

2. Shipping Time Estimates

Delivery times depend on product availability, fulfilment location, and the delivery service used.

Estimated delivery times:

United Kingdom (UK):

  • Standard Delivery: 5–12 business days

  • Express Delivery (where available): 3–7 business days

International Delivery (if available):

  • Estimated delivery: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to factors outside our control, including courier delays, weather conditions, customs processing, and peak shopping periods.

3. Dropshipping Fulfilment

EverTrend works with trusted third-party suppliers and fulfilment partners to provide a wide range of products.

Some orders may be:

  • Shipped directly from our fulfilment partners.

  • Delivered in separate packages if products come from different locations.

  • Delivered with different tracking numbers.

This allows us to offer a wider product selection while maintaining competitive prices.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, it will include:

  • Tracking number

  • Courier information

  • Tracking instructions

Please allow 2–5 business days after dispatch for tracking information to become active.

If your tracking information has not updated, please allow additional time as courier systems may experience delays.

5. Delivery Address

Customers are responsible for providing accurate delivery information during checkout.

Please check:

  • Full name

  • Delivery address

  • Postcode

  • Contact details

EverTrend is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your delivery information, please contact us immediately at:

Email: evertrend44@gmail.com

We will try our best to update your order before it is processed; however, changes cannot always be guaranteed after dispatch.

6. Shipping Delays

While we work hard to deliver your order on time, delays may occur due to circumstances outside our control, including:

  • Courier delays

  • High demand periods

  • Weather conditions

  • Public holidays

  • Customs inspections

  • Supplier or fulfilment delays

  • Technical issues

EverTrend is not responsible for delays caused by third-party delivery services.

If your order is significantly delayed, please contact our customer support team and we will assist you.

7. Lost or Missing Orders

If your tracking shows that your order has been delivered but you have not received it, please:

  1. Check around your property.

  2. Ask neighbours or household members.

  3. Contact the delivery company.

If your order cannot be located, contact us at:

Email: evertrend44@gmail.com

We will investigate the issue and work with the courier where possible.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos or videos showing the problem

We will review your request and provide an appropriate solution according to our Refund & Return Policy.

9. Customs, Duties and Taxes

For UK deliveries, applicable taxes and charges are handled according to UK regulations.

For international orders, customers may be responsible for:

  • Import duties

  • Customs fees

  • Local taxes

These charges are determined by the destination country and are outside of EverTrend's control.

10. Multiple Items and Separate Deliveries

If you order multiple products, your items may arrive separately.

This may happen because:

  • Products are stored in different fulfilment locations.

  • Items are shipped separately to improve delivery speed.

You will only be charged shipping fees shown during checkout.

11. Contact Us

If you have any questions about your order or shipping, please contact us:

EverTrend Customer Support

Email:
evertrend44@gmail.com

Business Address:
BEDFORD,UNITED KINGDOM

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)

We aim to respond to all customer enquiries within 1–2 business days.

Thank you for shopping with EverTrend. We appreciate your trust and are committed to providing a reliable shopping experience.